About The Preferred Group
20 years restoring homes and businesses across Toronto and the GTA.
Who we are
Over the last 20 years, we've helped thousands of GTA homeowners, property managers, and business owners recover from floods, fires, and storms.
Most of the water damage we see is a result of leaking pipes, damaged roofs, faulty appliances, clogged drains or downspouts, sewer backups, and sump pump failures. Whatever caused it, we show up with the right equipment and environmentally friendly cleaning products to get you back to normal. Health and safety are always our first priority.
We work directly with you and, if needed, your insurance company to restore your property and peace of mind. Unlike the company your insurance provides, we work for you.
IICRC Certified Firm
The Institute of Inspection, Cleaning and Restoration Certification (IICRC) sets the industry standard for water damage restoration. As a certified firm, we follow tested procedures for drying, decontamination, and mould prevention, so your property and your health are protected from start to finish.
Companies we've worked with
What our customers say
"Last summer when we were at the cottage, there was a serious water leak in our city home that we didn't discover until some three weeks after it would have begun. Tony Thomas and his crew were unbelievable; fast, efficient, professional and extremely courteous. We could not recommend them higher. First class in all respects."
Anthony Graham
"I recently had my kitchen sink start overflowing onto the floor in my home. I got the number of The Preferred Group from a friend. The Preferred Group arrived promptly at my place and was able to save my wooden floors from damage. They removed the water and set up a few fans and dehumidifiers to dry up the wet area. I truly appreciate the professionalism and quick response of The Preferred Group's team. Thank you."
Laurie Fridman
"5 stars for sure. They were very responsive after multiple calls to different water damage places. They were very accommodating and understanding of our situation and answered every question we had!"
Amanda Persaud
"The service was very professional and I would happily recommend them! The work was great and the crew cleaned up afterwards."
Tera Appleton
"Sewage backed up in my shower and they were able to come out same day for cleanup and sanitization. They were very responsive and helpful."
Sean Bassel
"When life threw me a curve ball and everything felt hopeless; I was grateful to the guys from "The Preferred" for helping to put things back in order. They were kind, polite and professional and the services provided were second to none. Thanks again guys!"
Greg Young
"The team effectively dried out my flooded basement, and was very helpful with my lack of knowledge."
Pavlos Kontos
"Super respectful and responsive, as well as fairly priced. Wouldn't hesitate to use again."
Corey Albert
"Honest and reliable service. Quick and friendly too. I would not hesitate to recommend this team for any job."
Daniel Larson
Common questions
Do you bill my insurance company directly?
Are your cleaning products safe?
Are you available on weekends and holidays?
What certifications do you hold?
Water damage? Call now.
We answer 24 hours a day, 7 days a week, 365 days a year.
Available 24/7 • Greater Toronto Area • Bills directly to insurance